Description

You own the daily operation and support of the desktop environment, ensuring seamless connectivity for diverse systems including validation, file, email, and application servers.

Responsibilities

• Install, configure, and maintain computers and peripherals within established standards.
• Resolve technical problems by collaborating with vendor support, service desk, and RDS.
• Execute directed upgrades and participate in incident handling for desktop changes.
• Lead larger desktop projects, such as new antivirus rollouts.
• Provide weekly reports and serve as the single point of contact for customer issues.

Required Skills

• 5+ years of experience in technical helpdesk or technical call center environments.
• Deep knowledge of Windows operating systems (XP through 11) and Windows Server (2000-2012).
• Experience with Active Directory and Novell eDirectory.
• Proficiency in Microsoft Office Suite, including Outlook, Word, Excel, Project, and Visio.
• Hands-on experience with ITSM ticketing tools such as Remedy, HP Service Center, or Peregrine Service Center.
• Expertise in remote desktop connectivity applications like SMS, Bomgar, WebEx, and Windows native tools.
• Ability to support diverse hardware including laptops, desktops, AV devices, printers, PDAs, Blackberries, and Apple iPads.
• Strong, systematic problem-solving skills and experience managing remote sites.

Key Skills

Education

Any Gradute