Description

Provide hands-on technical support for end users across Windows and Mac environments, managing the full incident lifecycle and device hardware.

This role is on-site.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Mac PCs, and iOS handheld devices.
• Manage the full incident lifecycle by documenting detailed notes and gathering information within ServiceNow.
• Configure and image new computers and prepare IT equipment for user onboarding.
• Support meeting room technology, including TVs, Polycom, audio/video conferencing hardware, projectors, and cabling.
• Execute device retirement processes by wiping old hardware following technical guides and coordinating with the asset manager.

Required Skills

• 5+ years of experience in end-user technical support.
• Proficiency with Windows PC and Mac PC troubleshooting.
• Experience managing incident tickets through ServiceNow.
• Hands-on experience with Microsoft Office 365 (online and desktop applications).
• Ability to troubleshoot and perform break-fix repairs on Dell hardware and other various hardware platforms.
• Technical knowledge of peripherals including phones, keyboards, mice, and docking stations.
• Experience supporting iOS and other handheld mobile devices.
• Bachelor's degree or equivalent graduate education.

Key Skills

Education

Any Gradute