Description

You will provide end-user technical support for Windows, Mac, and iOS devices, managing incidents and maintaining hardware lifecycles.

This role is on-site.

Responsibilities

• Resolve hardware and software issues for Windows PCs, Macs, and handheld iOS devices.
• Manage incident tickets within ServiceNow, ensuring detailed note-taking and information gathering.
• Configure and image new PCs and prepare IT equipment for user onboarding.
• Support meeting room hardware, including TVs, Polycom, and audio/video conferencing systems.
• Execute device retirement and wiping processes following technical guides and asset management protocols.

Required Skills

• 5+ years of experience in end-user technical support.
• Proficiency with Windows and macOS operating systems.
• Hands-on experience troubleshooting Dell and Mac hardware.
• Experience managing tickets through ServiceNow.
• Knowledge of Microsoft Office 365 online and desktop applications.
• Technical experience with Polycom and AV conferencing hardware.
• Ability to support iOS and other handheld mobile devices.
• Experience with hardware break-fix and imaging processes.
• Degree or equivalent graduate level education.

Key Skills

Education

Any Gradute