Description

Responsibilities include:

Provide L2/L3 desktop support by diagnosing and resolving hardware, software, and operating system issues.

Troubleshoot and support Microsoft Outlook, MS Office applications, printers, and other end-user technologies.

Perform device validation, inventory verification, and physical inspection of IT assets.

Support remote troubleshooting activities, including cable reseating, password resets, and connectivity checks.

Deliver white-glove support to VIP users while maintaining excellent customer service standards.

Collaborate with internal teams and vendors to identify, escalate, and resolve technical issues efficiently.

Required Qualifications:

Bachelor’s degree in information technology, Computer Science, or a related field, or equivalent technical experience.

4-6 years of hands-on experience providing L2/L3 desktop support in an enterprise environment.

Strong expertise in troubleshooting Windows operating systems, Microsoft Outlook, Microsoft Office, printers, and end-user devices.

Experience supporting VIP/Executive users with excellent customer service and communication skills

Key Skills

Education

Any Graduate