Description

You will provide onsite IT support services resolving hardware, software, and network issues for end-users.

Responsibilities

• Provide onsite technical support for desktops, laptops, printers, and end-user devices.
• Diagnose and resolve hardware, software, and network issues promptly.
• Install, configure, and maintain operating systems, applications, and security updates.
• Manage user accounts, permissions, and access rights in Active Directory.
• Document all support activities, troubleshooting steps, and resolutions in the ITSM system.

Required Skills

• 5+ years of experience in desktop support or a similar IT helpdesk role.
• Strong knowledge of Windows and macOS operating systems.
• Experience administering Active Directory and Office 365.
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with imaging and deployment tools like SCCM and Intune.
• Proven ability to diagnose complex technical issues independently.
• Experience supporting remote users and using ITSM ticketing systems.
• Knowledge of IT security best practices, including endpoint protection.

Key Skills

Education

Any Graduate