Description

You will provide onsite IT support for end-user devices and infrastructure in an enterprise environment.

This role is on-site.

Responsibilities

• Diagnose and resolve hardware, software, and network issues for desktops, laptops, and peripherals.
• Install, configure, and maintain operating systems and enterprise applications.
• Manage user accounts, permissions, and access rights in Active Directory.
• Document all support activities and troubleshooting steps in the ITSM system.

Required Skills

• 5+ years of experience in desktop support or IT helpdesk.
• Strong knowledge of Windows and macOS operating systems.
• Experience administering Active Directory and Office 365.
• Solid understanding of networking concepts including TCP/IP, DNS, DHCP, and VPN.
• Hands-on experience with imaging and deployment tools.
• Proven ability to diagnose and resolve complex technical issues.
• Experience supporting remote users and using ITSM ticketing systems.
• Knowledge of IT security best practices for endpoints.

Preferred Skills

• Any Graduate
• Experience supporting remote users
• Knowledge of IT security best practices

Key Skills

Education

Any Graduate