Description

You will provide first-level technical support for desktops, laptops, printers, and peripheral devices.

Responsibilities

• Install, configure, and troubleshoot operating systems including Microsoft Windows and macOS.
• Manage user accounts, permissions, and access rights in Active Directory and Microsoft 365.
• Diagnose and resolve hardware, software, and network connectivity issues.
• Perform system imaging, software deployment, and patch management.
• Maintain IT asset inventory and document incidents using ticketing systems.

Required Skills

• 5+ years of experience in desktop support.
• Proficiency with Microsoft Windows and macOS.
• Experience managing Active Directory and Microsoft 365 user accounts.
• Ability to troubleshoot hardware, software, and network issues.
• Experience with system imaging and patch management.
• Knowledge of IT asset inventory practices.
• Familiarity with SLA adherence for issue resolution.

Key Skills

Education

Any Gradute