Description

You will provide technical assistance and hardware/software support to end users in Cleveland.

Responsibilities

• Resolve user inquiries regarding computer software and hardware operations through diagnostics and technical manuals.
• Install and configure equipment, including cables, operating systems, and software, ensuring proper setup for employee use.
• Maintain detailed records of data communication transactions, system problems, remedial actions, and installation activities.
• Perform minor repairs on hardware, software, and peripheral equipment according to design specifications.
• Evaluate hardware and software performance to recommend necessary improvements or upgrades.

Required Skills

• 5+ years of experience in desktop support or technical troubleshooting.
• Hands-on experience with hardware installation and peripheral equipment repair.
• Proficiency in operating system installation and software configuration.
• Ability to conduct computer diagnostics to investigate and resolve technical issues.
• Experience developing training materials and instructing users on hardware or software use.
• Capability to perform workflow analysis and office automation feasibility studies.
• Competency in modifying and customizing commercial programs for internal requirements.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate