Description

You will manage the full lifecycle of desktop devices, including hardware, software, and connectivity incidents.

Responsibilities

• Resolve hardware, software, and connectivity incidents for laptops and desktops, including break-fix services.
• Manage IMAC and desk-side support services, including hardware replacements and patch updates.
• Deploy desktop images and monitor security profiles and anti-virus compliance.
• Provide VIP desk-side support and act as the primary site contact for IT-related issues.
• Analyze service desk calls and incident data to identify training needs or automation opportunities.

Required Skills

• 5+ years of experience in desktop support.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise with EUC tools and remote support tools.
• Strong knowledge of MS Office and Outlook.
• Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience managing spare and buffer stock.
• Any Graduate degree or equivalent technical education.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate