Description

You will provide technical support for Windows and Apple managed devices within a LAN/WAN environment.

Responsibilities

• Troubleshoot and resolve hardware, software, and network connectivity issues for desktops, laptops, and printers.
• Manage the end-to-end onboarding process, including device allocation, tracking, and configuration.
• Own the full asset management lifecycle, including acquisition, deployment, inventory tracking, and procurement coordination.
• Perform preventative maintenance and corrective repairs on all authorized peripheral equipment and computer hardware.
• Monitor and address non-compliance issues regarding antivirus and patches.

Required Skills

• 5+ years of experience in desktop support or technical troubleshooting.
• Proficiency with Windows and Mac operating systems.
• Hands-on experience with Active Directory (AD), DNS, and DHCP.
• Experience managing devices via SCCM.
• Strong understanding of LAN/WAN network connectivity.
• Ability to manage hardware assets, including procurement, shipment, and inventory reporting.
• Proven ability to provide hands-on support and vendor coordination.

Preferred Skills

• Strong prioritization and verbal communication skills for user training and support.
• Experience coordinating with vendors to manage SLAs and maintain accurate records of warranties and service agreements.

Key Skills

Education

Any Graduate