Description

Provide on-site desktop support, troubleshooting, and maintenance for end-user devices and infrastructure at the Shepherdsville location.

This role is on-site.

Responsibilities

• Troubleshoot and resolve issues with laptops, printers, and mobile devices within defined SLAs.
• Deploy, install, and maintain end-user computing (EUC) equipment and proprietary software.
• Manage IT stockroom inventory, asset tracking, and disposal of end-user devices.
• Conduct daily routine checks for approximately 300 warehouse printers and 156 workstations.
• Train new hires on client knowledge, procedures, and proprietary software.

Required Skills

• 5+ years of experience in desktop support or field service engineering.
• Hands-on troubleshooting skills for desktops, printers, and network connectivity.
• Proficiency with Service Now for ticketing and issue tracking.
• Experience working in warehouse or distribution center environments.
• Ability to manage IT asset inventory and lifecycle.
• Strong communication skills for handling escalations and customer inquiries.

Preferred Skills

• Bachelor's degree in a relevant technical field.
• Experience providing operational efficiency guidance from a technological standpoint.

Key Skills

Education

Bachelor's degree