Description

Lead L2 field engineers and serve as the final escalation point for desktop support tickets.

Responsibilities

• Resolve L2 and L3 hardware and software issues for laptops, desktops, peripherals, and printers.
• Install, configure, and manage computer hardware, software, networks, printers, and scanners.
• Provide remote support via Bomgar and coordinate dispatch activities for remote sites.
• Perform root cause and forensic analysis on technical incidents.
• Report security incidents and weaknesses to the Operations Manager and CISO.

Required Skills

• 10+ years of experience in desktop support.
• Hands-on experience with IMAC (Install, Move, Add, Change) of desktops and laptops.
• Proficiency in Windows, Linux, and Mac OS environments.
• Expertise in installing and troubleshooting MS Office and various applications.
• Working knowledge of office automation products, printers, and scanners.
• Knowledge of network security practices and anti-virus programs.
• Expert-level administration of hardware and firmware.
• Experience managing assets and providing weekly status reporting.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate