Description

You provide customer-facing end-user support within the team.

Responsibilities

• Break-fix and support end-users on laptops, desktops, tablets, and associated hardware/software, including OS, Office suite, and business applications.
• Image and re-image end-user IT devices following client security policies.
• Support IT infrastructure, including large-scale office moves and printer/MFD activities.
• Provide smart hands/eyes support for servers, network, and security devices, managing access issues.
• Log customer incidents accurately and meet contractual SLAs, coordinating with vendors for repairs.

Required Skills

• 5+ years of experience in IT support.
• Experience with Microsoft environment support.
• Knowledge of Office Suite.
• Familiarity with CMDB management (assignment, configuration, retirement).
• Understanding of LAN and WAN infrastructure.
• Experience supporting Mobility devices (Android/iOS).
• Ability to provide on-call and emergency disaster recovery support.
• Experience managing asset lifecycle and inventory.

Key Skills

Education

Any Graduate