Description

Key Responsibilities

• Support Mac and Windows devices, peripherals, printers, docking stations and connectivity.
• Image, configure and deploy laptops, desktops and other equipment.
• Support employee onboarding/offboarding and maintain accurate asset records.
• Provide conference room and A/V support.
• Assist with Intune and Jamf device management.
• Act as the MSP's local hands-on resource and coordinate escalated issues.
• Document support activity and maintain IT knowledge articles.
• Assist with the transition to the new MSP and documentation of the environment.

Qualifications

• 3+ years of help desk, desktop support or similar experience.
• Strong Mac/macOS and Windows troubleshooting experience.
• Familiarity with Microsoft 365 and basic network troubleshooting.
• Experience with a ticketing/ITSM system.
• Strong customer service and communication skills.
• Ability to lift/move equipment up to 40 lbs.
• Experience with Jamf, Intune or an MSP environment is a plus

Key Skills

Education

Bachelor's degree