Description

Manage end-user computing environments, resolving hardware and software issues for Mac and Windows devices.

This role is on-site.

Responsibilities

• Support Mac and Windows devices, peripherals, printers, and connectivity.
• Image, configure, and deploy laptops, desktops, and equipment.
• Manage employee onboarding/offboarding and maintain accurate asset records.
• Provide conference room and A/V support.
• Assist with Intune and Jamf device management.

Required Skills

• 3+ years of help desk, desktop support, or similar experience.
• Strong troubleshooting experience with Mac/macOS and Windows.
• Familiarity with Microsoft 365 and basic network troubleshooting.
• Experience with a ticketing or ITSM system.
• Ability to lift and move equipment up to 40 lbs.

Preferred Skills

• Experience with Jamf, Intune, or an MSP environment.

Key Skills

Education

Bachelor's degree