Description

You provide local and remote desktop support, resolving hardware, software, and application issues for users.

This role is on-site.

Responsibilities

• Troubleshoot and document resolution steps for hardware and software challenges within a ticketing system.
• Perform break-fix tasks and fault diagnosis across various core operating systems and platforms.
• Facilitate customer resolution for inbound calls and technical inquiries.
• Conduct fault analysis for the approved application suite.
• Engage supervisors and managers to maintain operational consistency across all shifts.

Required Skills

• 7+ years of professional experience in IT support.
• Expertise in Windows desktop support and OS management.
• Proficiency in Mac OS.
• Strong troubleshooting skills for hardware and software issues.
• Ability to acquire new knowledge and produce technical documentation.
• Experience with ticketing systems for issue tracking.

Preferred Skills

• Graduate degree in any field.

Key Skills

Education

ANY GRADUATE