Description

Provide second-line technical support for desktop PCs, laptops, mobile devices, and peripherals in Glasgow.

Responsibilities

• Diagnose, repair, and resolve hardware and software issues for workstations, tablets, smartphones, and printers.
• Manage the full lifecycle of support requests by categorizing, prioritizing, and documenting tickets within a customer ticketing system.
• Perform system administration tasks including reimagining computers, backing up settings, and managing Active Directory users and groups.
• Execute infrastructure administration functions and assist with hardware and workstation upgrade projects.
• Conduct asset inventory activities and provide end-user training on hardware and software usage.

Required Skills

• 5+ years of experience in desktop support or a related technical field.
• Proficiency with Microsoft Windows 10 and Office 365.
• Experience managing MS Active Directory users, groups, and policies.
• Hands-on experience supporting Microsoft Teams, Google applications, and ServiceNow.
• Technical knowledge of troubleshooting laptops, workstations, notebooks, and printers.
• Ability to provide remote PC control and video conferencing support.
• Full UK driving licence and willingness to travel to remote offices.
• Strong communication skills in English.

Preferred Skills

• Experience working within both BAU and project-based environments.
• Advanced knowledge of Outlook calendar management and Teams workflows.

Key Skills

Education

Any Graduate