Description

You will provide on-site technical support for end-user computing devices, ensuring high-quality service delivery across Windows and macOS environments.

Responsibilities

• Diagnose and resolve hardware, software, and network connectivity issues for desktops, laptops, and peripherals.
• Perform equipment installations, configurations, upgrades, and break-fix activities for users and new hires.
• Manage IT assets, track inventory, and maintain the ServiceNow CMDB through the full device lifecycle.
• Respond to incidents and service requests according to SLA requirements using ITSM platforms.
• Document troubleshooting procedures and coordinate with vendors and remote support teams for complex issues.

Required Skills

• 5+ years of experience in desktop support or technical support roles.
• Strong proficiency in Windows 10/11 and macOS operating systems.
• Hands-on experience with Active Directory, DNS, and DHCP for user and device management.
• Proficiency with ITSM platforms, specifically ServiceNow, for incident and asset management.
• Experience supporting Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint.
• Knowledge of mobile device management (MDM) tools such as Intune or AirWatch.
• Ability to support conference room technology and audiovisual collaboration tools.

Preferred Skills

• Experience working in multi-site enterprise environments.
• Familiarity with IT asset lifecycle management and CMDB processes.

Key Skills

Education

Any Graduate