Description

Provide end-user computing support and infrastructure maintenance for a diverse device environment.

Responsibilities

• Troubleshoot desktop and laptop hardware and software issues.
• Support Apple devices, corporate mobile devices, printers, scanners, and fax machines.
• Manage machine re-imaging, software deployment, and patching processes.
• Deliver ITIL-based support and manage user profiles.
• Provide direct support to VIP users and coordinate with hardware and software vendors.

Required Skills

• 4+ years of experience supporting EUC devices in an IT Infrastructure function.
• Proficiency with Microsoft Office suite, including Outlook, MS Teams, Skype, and SharePoint.
• Hands-on experience with Microsoft Active Directory, DHCP, and DNS.
• Working knowledge of VPN, VDI, and antivirus technologies.
• Solid understanding of ITIL processes.
• Experience managing corporate mobile devices and Apple hardware.
• Strong written and oral communication skills for customer service.
• Degree or equivalent experience (Any Graduate).

Key Skills

Education

Any Graduate