Description

Manage desktop hardware, software, and connectivity incidents from initial report through to resolution.

This role is on-site.

Responsibilities

• Execute IMAC, desk-side support, and both hard and soft break-fix services for laptops and desktops.
• Maintain desktop configurations, including patch updates, hardware replacements, and vendor spare management.
• Monitor security profiles and anti-virus software to ensure compliance with security requirements.
• Provide VIP desk-side support and act as the primary on-site IT point of contact for critical issues.

Required Skills

• 5+ years of experience in desktop support roles.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise with EUC tools and remote support tools.
• Strong knowledge of MS Office and Outlook.
• Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience with spare and buffer stock management.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.

Key Skills

Education

Any Graduate