Description

You will manage end-user IT support for desktops, mobile devices, and peripherals in Eden Prairie, MN.

This role is on-site.

Responsibilities

• Install, configure, and maintain desktop computers, peripheral equipment, and software according to established standards.
• Perform IMAC services for IT assets, including install, move, add, and change operations.
• Troubleshoot and resolve hardware and software issues, including Office 365, DHCP, and DNS.
• Provide high-touch support for VIPs and manage audio-visual and conferencing technologies.
• Maintain IT inventory, coordinate vendor support, and document incidents and resolutions in the knowledge base.

Required Skills

• 5+ years of experience in desktop support or IT operations.
• Strong knowledge of Office 365 support and troubleshooting.
• Hands-on experience with DHCP, DNS, and LAN connectivity.
• Ability to support Mac devices and non-PC equipment like scanners and printers.
• Experience strictly adhering to Service Level Agreements (SLAs).
• Good communication skills for documenting problems and resolutions.
• Any Graduate education level.

Preferred Skills

• Experience providing hands-and-feet support for backend teams, including server mounting, racking, and cable management.
• Ability to assist with vendor support contacts for technical issue resolution.

Key Skills

Education

Any Graduate