Description

Provide hands-on technical support and hardware troubleshooting within a mixed Windows, Mac, and Linux environment.

This role is on-site.

Responsibilities

• Diagnose and resolve issues involving account setup, network configurations, software, and hardware.
• Manage hardware including PCs, laptops, and peripherals using SCCM and JAMF.
• Troubleshoot network connectivity, specifically VPN, wireless configurations, and Zscaler integration.
• Track and manage assets using ServiceNow to maintain accurate inventory control.
• Document technical solutions in KB articles and ensure all issues are logged and escalated correctly.

Required Skills

• 6+ years of technical experience supporting Windows and Mac environments.
• Proficiency with SCCM for Windows and JAMF for Mac management.
• Hands-on experience with Windows, Mac, and Linux operating systems.
• Experience using ITSM tools such as ServiceNow and JIRA for ticket management.
• Strong troubleshooting skills for mobile devices, computer systems, and peripherals.
• Ability to provide step-by-step technical assistance verbally and in writing.
• Capability to manage physical IT equipment installations and movements.

Preferred Skills

• Experience with Zscaler integration.

Key Skills

Education

Any Graduate