Description

You will manage the full lifecycle of desktop devices, handling hardware, software, and connectivity incidents.

Responsibilities

• Resolve hardware and software incidents, including break-fix services for laptops and desktops.
• Manage IMAC, desk-side support, and remote device management using appropriate tools.
• Maintain desktop configurations through patch updates, hardware replacements, and image installations.
• Monitor security profiles and anti-virus compliance on all desktop devices.
• Provide VIP desk-side support and act as the primary site contact for IT-related issues.

Required Skills

• 5+ years of experience in desktop support.
• Proficiency with Windows 7 OS.
• Experience using ServiceNow or similar service management tools.
• Expertise with EUC tools and remote support tools.
• Strong knowledge of MS Office and Outlook.
• Understanding of ITIL processes, including Incident, Change, Problem, and Service Request management.
• Experience with spare and buffer stock management.

Preferred Skills

• Knowledge of Active Directory (AD) and smart hands/feet support.
• Experience supporting MAC devices and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate