Description

Provide technical support and hardware troubleshooting for users in a mixed Windows and Mac environment.

This role is on-site.

Responsibilities

• Diagnose and troubleshoot hardware, software, network configurations, VPN connections, and wireless issues.
• Manage device deployment and configuration using SCCM for Windows and JAMF for Mac.
• Maintain accurate asset inventory and ticket lifecycle management using ServiceNow and Jira.
• Perform physical data center tasks including cabling, racking, stacking, and equipment installation.
• Document technical solutions through KB articles and escalate complex issues to internal engineering teams.

Required Skills

• 6+ years of technical experience supporting Windows, Mac, and Linux OS environments.
• Hands-on experience with desktop support, break-fix, and hardware troubleshooting.
• Proficiency with SCCM (Windows) and JAMF (Mac) management tools.
• Experience with ITSM tools such as ServiceNow or Jira for ticket management.
• Technical knowledge of networking, specifically VPN and Zscaler integrations.
• Practical experience with data center operations, including cabling and rack/stack procedures.
• Ability to provide clear, step-by-step technical guidance to non-technical users.

Preferred Skills

• Experience handling high-priority requests for VIP users.

Key Skills

Education

Any Graduate