Description

Primary Skills:

• Laptop Allocation and deallocation
• Laptop and desktop hardware trouble shooting
• Windows and Mac OS troubleshooting
• Office application troubleshooting
• Printer trouble shooting
• Basic network issue troubleshooting
• Asset Management
• Vendor Management

Job Description & Responsibilities:

·        Build and install PCs, telephone systems, wireless network and peripheral devices (such as printers, scanners, mobile/smart phones).

·        Windows OS troubleshooting

·        Basic application troubleshooting

·        Support development and implementation of new computer projects and new hardware installations.

·        Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance.

·        Provides advice and guidance to colleagues regarding incidents.

·        Good Office 365 Admin Knowledge

·        IT Asset Management

·        Basic Networking Knowledge

·        IT Vendor Coordination

·        Identify potential changes and system improvements to present to senior team leaders for consideration and implementation.

·        Identify, log and resolve technical problems with software applications or network systems.

·        Ensure that work is carried out within agreed service levels and in accordance with department guidelines

·        Maintain client databases with up-to-date solutions and clear record of activities 

Key Skills

Education

Graduate