Description

You provide advanced desktop and network support for a high-volume trading floor environment.

This role is on-site.

Responsibilities

• Resolve complex technical issues for desktops, laptops, mobile devices, and AV systems, serving as the escalation point for Level 1 and 2 support.
• Collaborate with remote network engineering teams to diagnose connectivity, performance, and configuration issues, implementing fixes on switches, routers, and firewalls under guidance.
• Maintain and troubleshoot office network topology, including network closets and demarcation points, using monitoring tools to identify bottlenecks.
• Manage IT projects such as system refreshes, network upgrades, and application rollouts, including conducting user acceptance testing and maintaining technical documentation.
• Log, track, and resolve all incidents in ServiceNow, ensuring accuracy, adhering to SLAs, and contributing to knowledge base articles and post-incident reviews.

Required Skills

• 5+ years of experience providing desktop support, specifically within a trading floor or high-paced financial environment.
• Strong proficiency in Windows 10/11, Active Directory, and O365 Office.
• Experience with LAN, VPN, and network troubleshooting tools.
• Proficiency in ServiceNow for ticket management and incident tracking.
• Ability to support Trade Floor technologies, including market data feeds and trader voice applications.
• Experience with AV system installation, configuration, and maintenance.
• Understanding of compliance, security, and regulatory policies affecting trading operations.

Preferred Skills

• Experience in the oil and gas industry.
• Experience mentoring junior staff and coordinating with OEMs for equipment maintenance.

Key Skills

Education

Any Graduate