Description

Manage the full lifecycle of desktop hardware, software, and connectivity incidents for on-site operations.

This role is on-site.

Responsibilities

• Resolve hardware, software, and connectivity incidents, including break-fix services for laptops and desktops.
• Manage IMAC processes, desk-side support, and hardware replacements.
• Deploy and maintain standard desktop images, patch updates, and security profile compliance.
• Monitor anti-virus software and remediate security non-compliance issues.
• Provide VIP support and act as the primary on-site IT point of contact.

Required Skills

• 5+ years of experience in desktop support and data center environments.
• Expertise in Windows 7 OS and MS Office/Outlook.
• Hands-on experience with break-fix, cabling, and rack/stack procedures.
• Proficiency with EUC tools and remote support tools.
• Experience using ServiceNow or similar service management tools.
• Working knowledge of ITIL processes including Incident, Change, and Problem management.
• Ability to manage spare and buffer stock inventory.

Preferred Skills

• Knowledge of Active Directory (AD), MAC devices, and tablets.
• Understanding of Lync, VPN, and mobile device support.

Key Skills

Education

Any Graduate