Description

About the job
We are looking for an IT Desktop Support Engineer to provide end-user technical support and ensure the smooth operation of workplace IT services. The role involves troubleshooting hardware, software, and Microsoft 365-related issues while delivering timely support to users.
Key Responsibilities
Provide first-line support for desktop hardware, including PCs, monitors, docking stations, keyboards, mice, and other peripherals.
Diagnose and resolve incidents related to Windows operating systems, including domain access and user permissions.
Troubleshoot issues related to internet browsers and Office applications, including configuration and user support.
Support antivirus operations, including client functionality and update verification.
Resolve VPN connectivity issues, including support for Zscaler.
Assist users with Microsoft Teams setup and troubleshoot video conferencing issues.
Install, configure, and maintain business and standard software on user workstations.
Support mobile device enrolment through the company portal.
Troubleshoot Office 365 account-related issues.
Resolve incidents related to data storage, server availability, printers, and copiers.
Record, track, and update support incidents while ensuring timely resolution and a high level of customer service.

Requirements added by the job poster

• 5+ years of work experience with Technical Support

• 4+ years of work experience with Desktop Administration

Key Skills

Education

Any Graduate