Description

You will provide technical support and hardware configuration for end-users in a desktop support capacity.

Responsibilities

• Resolve incidents and service requests via phone, email, and chat, owning the lifecycle from report to closure.
• Troubleshoot and maintain desktop hardware, business applications, and network connectivity.
• Manage workstation imaging, new hire deployments, office moves, and RTO projects.
• Maintain hardware inventory using designated tools and manage the shipping and receiving of assets.
• Support remote employees by diagnosing and resolving VPN and VDI issues.

Required Skills

• 5+ years of experience in deskside support or a similar technical role.
• Proficiency with Windows OS and Active Directory.
• Experience managing the O365 Suite of applications.
• Hands-on experience with ServiceNow ticketing systems.
• Proven ability to image workstations, including desktops and laptops.
• Experience providing VPN and VDI support.
• Direct experience with enterprise printer support.
• Background in corporate asset inventory management.
• Physical ability to lift 25 lbs.

Preferred Skills

• Prior experience in call center support environments.

Key Skills

Education

Any Graduate