Description

Manage technical issues and maintain system availability for desktop and server environments.

Responsibilities

• Resolve queries and technical issues related to standard applications and IT services.
• Troubleshoot system or server outages and escalate complex issues to relevant parties until resolution.
• Monitor, configure, and maintain existing systems to ensure uptime, security, and reliability.
• Liaise with third-party vendors and IT providers to meet specific technical requirements.
• Maintain standards and procedures while providing monthly help desk reports.

Required Skills

• 5+ years of experience in technical support, helpdesk, or system administration.
• Hands-on experience with Cisco networking.
• Proficiency using SCCM for endpoint management.
• Experience working within ITSM frameworks.
• Degree or Diploma in Computer Science, Engineering, or a related field.
• Strong communication and interpersonal skills for user support.

Key Skills

Education

ANY GRADUATE