Description

You will provide in-person technical support for end-users in an enterprise environment.

Responsibilities

• Provide hands-on support for hardware, software, and network-related issues.
• Install, configure, and maintain desktops, laptops, printers, and mobile devices.
• Diagnose and resolve issues within Windows 10/11, macOS, and Microsoft Office 365.
• Manage user accounts and permissions using Active Directory.
• Perform hardware upgrades, repairs, and equipment deployments.
• Document technical resolutions and maintain IT asset inventory.
• Respond to service requests and incidents within defined SLAs.

Required Skills

• 5+ years of experience in desk side or IT support roles.
• Proficiency with macOS and Windows 10/11.
• Strong knowledge of Microsoft Office 365.
• Experience with Active Directory and identity systems.
• Familiarity with TCP/IP, DNS, and DHCP.
• Hands-on experience with hardware installation and repair.
• Experience using ITSM tools such as ServiceNow or Jira Service Desk.
• Ability to lift and move computer equipment as needed.
• Bachelor's degree in Information Technology, Computer Science, or a related field.

Preferred Skills

• CompTIA A+, Network+, or Microsoft Certified Professional (MCP).
• Experience with Mobile Device Management (MDM) solutions.
• Familiarity with Google Workspace and PowerShell scripting.

Key Skills

Education

Bachelor's degree