Description

Resolve L2 desktop issues and manage infrastructure services for end-users in Midland, TX.

Responsibilities

• Troubleshoot hardware, software, and connectivity issues using ITSM tools like ServiceNow or Remedy.
• Manage incident and service request lifecycles from intake to resolution.
• Coordinate with third-party vendors and internal support teams to escalate complex problems.
• Apply ITIL processes to ensure consistent service delivery and documentation.

Required Skills

• 5+ years of experience in L2 Desktop Support or similar infrastructure roles.
• Hands-on experience with ITSM platforms, specifically ServiceNow or Remedy.
• Proficiency in Desktop Management and standard troubleshooting methodologies.
• Strong client communication skills to handle technical inquiries professionally.
• Basic knowledge of networking concepts and Active Directory administration.
• Understanding of ITIL processes for service management.

Preferred Skills

• Experience collaborating with external vendors for hardware or software support.
• Graduate degree in any discipline.

Key Skills

Education

Any Gradute