Description

Provide technical support and manage IT infrastructure to ensure stable office operations in Kasoa, Ghana.

This role is on-site.

Responsibilities

• Manage the full lifecycle of IT assets, including procurement, inventory tracking, and secure hardware destruction.
• Deploy customized Windows images to laptops and provide technical orientation for new joiners to prevent security flaws.
• Maintain the telephony platform by coordinating with vendors and regional teams to ensure 24/7 operational availability.
• Coordinate with the infrastructure team on server maintenance, security patches, and critical issue investigations.
• Administer access control systems, manage CCTV data, and support company events through hardware setup.

Required Skills

• 5+ years of experience in technical support roles.
• Proficiency in hardware installation and troubleshooting.
• Experience with Windows image deployment and management.
• Ability to manage IT asset inventory and lifecycle processes.
• Knowledge of server maintenance and security patch coordination.
• Experience managing access control and CCTV systems.
• Bachelor's degree.
• Availability for 24/7 on-call critical support.

Key Skills

Education

Bachelor's degree