Description

• Certifications such as MCSA and ITIL Foundation are preferred and can enhance the candidates profile.
• Experience in service transition can be beneficial for understanding the operational aspects of the role. Knowledge of video conference technology is a plus for supporting remote users.
• Familiarity with software deployment processes can aid in efficient service delivery.
• Understanding compliance and process improvement can contribute to better service management.
• Proficiency in Microsoft Enterprise Applications like SCCM and Intune is essential for managing user devices.
• Strong troubleshooting skills are necessary to resolve complex desktop issues effectively.
• Bilingual communication in English and French is a must for interacting with users.
• Experience in incident and request management is critical for maintaining service levels.
• Familiarity with asset management processes is also required.
• Provide technical support for all end-user devices, including desktops and laptops. Manage incident resolution and request fulfillment queues to ensure timely service.
• Conduct testing and inspections of devices to maintain quality standards. Provide training to users on new installations to enhance user experience.
• Maintain documentation and asset records to ensure compliance with service agreements

Key Skills

Education

Bachelor's degree