Description

Provide technical support and manage incident resolution for end-user devices in Montreal.

This role is on-site.

Responsibilities

• Manage incident resolution and request fulfillment queues to ensure timely service delivery.
• Provide technical support for desktops, laptops, and video conference technology.
• Conduct testing and inspections of devices to maintain quality standards.
• Maintain documentation and asset records to ensure compliance with service agreements.
• Train users on new installations to enhance user experience.

Required Skills

• Proficiency in Microsoft Enterprise Applications, specifically SCCM and Intune.
• Strong troubleshooting skills to resolve complex desktop issues.
• Experience in incident and request management processes.
• Familiarity with asset management and software deployment.
• Bilingual communication in English and French is mandatory.
• Bachelor's degree in a relevant field.
• 5+ years of experience in desktop support or IT operations.

Preferred Skills

• MCSA and ITIL Foundation certifications.
• Experience in service transition and process improvement.

Key Skills

Education

Bachelor's degree