Description

You will provide technical support for existing IT systems and services, resolving user queries and maintaining operational standards.

This role is on-site.

Responsibilities

• Resolve queries and issues related to standard applications and IT services.
• Escalate technical issues to relevant parties and follow up until resolution.
• Analyze, monitor, and configure existing systems to identify areas for improvement.
• Maintain all established standards and procedures.
• Generate monthly help desk reports.

Required Skills

• 5+ years of experience in technical support roles.
• Experience with ITSM processes.
• Knowledge of Cisco networking environments.
• Any graduate degree.

Key Skills

Education

ANY GRADUATE