Description

Key Responsibilities
• Hands-on, on-site desktop support with junior-to-intermediate macOS troubleshooting, basic Windows 11 troubleshooting, and foundational knowledge for server room / network closet build-out. 
• Candidates should understand core networking concepts and terminology such as TCP/IP, DNS, DHCP, and firewalls. 
• Experience with a ticketing system such as ServiceNow or Jira (or similar) is preferred. 
• Basic administration experience with Google Admin and Microsoft 365/O365 Admin is a plus. 
• Exposure to MDM and directory services (any of AirWatch/Workspace ONE, Intune, JamF, and/or AD-related products) is desired. 
• Familiarity with collaboration tools such as Slack, Microsoft Teams, and Zoom is also important. 
• Interest in AI tools and strong motivation to learn and apply them in day-to-day support workflows is a plus.)

Key Skills

Education

Bachelor's degree