Description

Provide white-glove desktop support and technical troubleshooting for users in a financial services environment.

Responsibilities

• Troubleshoot and diagnose complex IT hardware and software problems.
• Manage and maintain Microsoft Stack environments and user access.
• Provide high-touch customer service to ensure user satisfaction during issue resolution.
• Communicate technical solutions clearly to non-technical stakeholders.
• Diagnose and resolve OS-level issues.

Required Skills

• 5+ years of professional IT support experience.
• Strong proficiency with the Microsoft Stack, including Office 365 and SharePoint.
• Hands-on experience with Intune and MAM policies.
• Experience using ServiceNow for incident management.
• Technical knowledge of DHCP and VPN tunnels.
• Bachelor's degree or equivalent graduate education.

Preferred Skills

• Experience supporting Bloomberg terminals.

Key Skills

Education

Any Gradute