Description

You will manage the full lifecycle of desktop hardware and software for local and remote users, ensuring high-resolution support and accurate asset tracking.

This role is on-site.

Responsibilities

• Image and deploy Windows and Mac devices, including hardware and software installations.
• Troubleshoot endpoint encryption issues using McAfee and resolve active directory problems.
• Manage device refresh processes and execute IMAC tasks for end-to-end lifecycle management.
• Maintain accurate asset databases and document hardware/software details within ServiceNow.
• Perform data backup, restoration, and physical logistics including packing and smart hands activities.

Required Skills

• 5+ years of experience in desktop support or technical roles.
• Proficiency with Active Directory for user and device management.
• Hands-on experience with Windows and macOS imaging and deployment tools.
• Experience using ServiceNow for incident management and documentation.
• Ability to troubleshoot McAfee endpoint encryption issues.
• Skill in managing physical hardware logistics and inventory tracking.
• Proven ability to maintain a resolution rate of 5+ tickets per day.

Preferred Skills

• Experience providing remote support for traveling or home-based users.
• Ability to conduct weekly and monthly inventory audits.

Key Skills

Education

Any Gradute