Description

Provide on-site desktop support for macOS and Windows environments while assisting with server room build-outs and foundational networking tasks.

This role is on-site.

Responsibilities

• Troubleshoot junior-to-intermediate issues on macOS and Windows 11 systems.
• Apply core networking concepts including TCP/IP, DNS, DHCP, and firewall configurations.
• Manage and resolve support tickets using ServiceNow, Jira, or similar ticketing platforms.
• Maintain familiarity with collaboration tools such as Slack, Microsoft Teams, and Zoom.
• Support basic administration of Google Admin and Microsoft 365/O365 environments.

Required Skills

• 5+ years of experience in IT support or desktop engineering.
• Strong understanding of TCP/IP, DNS, and DHCP protocols.
• Hands-on experience with macOS and Windows 11 troubleshooting.
• Proficiency with ServiceNow or Jira for ticket management.
• Working knowledge of Microsoft tools and ecosystem.
• Familiarity with Slack, Microsoft Teams, or Zoom support workflows.

Preferred Skills

• Experience with MDM solutions (AirWatch, Workspace ONE, Intune, JamF) or Active Directory.
• Interest in integrating AI tools into daily support operations.

Key Skills

Education

Bachelor's degree