Description

You will provide on-site deskside support for business lines in a banking environment, owning the full lifecycle of end-user hardware and software issues.

Responsibilities

• Install, troubleshoot, and maintain end-user hardware and software.
• Manage hardware and software procurement, inventory, and allocation.
• Coordinate with other service teams to resolve incidents and provision requests.
• Perform 2nd and 3rd line desktop support and remote fault analysis.

Required Skills

• 5+ years of experience in desktop support or helpdesk roles.
• Mandatory experience working within the banking domain.
• Strong expertise with Microsoft Windows 10 and Windows 11.
• Experience with Microsoft Office 365 Suite and Outlook/Exchange Online fault analysis.
• Proficiency in Active Directory user account administration.
• Experience supporting VPN, remote connection tools, and broadband technologies.
• Ability to provide mobile device support.
• Experience using IT remote control tools for troubleshooting.

Preferred Skills

• Any Graduate degree.

Key Skills

Education

Any Graduate