Description

You will provide technical assistance and user support for workstations and laptops in an onsite capacity.

Responsibilities

• Troubleshoot hardware, software, and networking problems up to the client level.
• Manage user accounts through Active Directory and Exchange server.
• Install and configure client software including Microsoft Office, Java, and various compilers.
• Deploy and maintain antivirus and EDR updates.
• Build and maintain helpdesk knowledgebase documentation and perform IT orientations.
• Configure PC hardware components and utilize Autopilot tools for device setup.

Required Skills

• 3+ years of experience in desktop support or a related technical role.
• Proficiency with Microsoft Windows 10/11 and macOS platforms.
• Experience managing Active Directory and Exchange server.
• Hands-on knowledge of Microsoft Office and Java installation.
• Ability to troubleshoot PC hardware components and networking issues.
• Experience with Autopilot tools for device deployment.
• Strong communication skills for direct customer interaction and remote team collaboration.
• Willingness to travel to US customer locations as required.

Preferred Skills

• Bachelor's degree in Computer Science, Information Systems, or Engineering.

Key Skills

Education

Any Graduate