Description

Provide onsite technical assistance and user support for workstations and laptops in Plainsboro, NJ.

This role is on-site.

Responsibilities

• Troubleshoot hardware, software, and networking issues for end users.
• Manage user accounts via Active Directory and Exchange server.
• Install and configure client software including Microsoft Office and Java.
• Deploy and maintain antivirus and EDR updates.
• Build helpdesk knowledgebase documentation and conduct IT orientations.

Required Skills

• 3+ years of experience in desktop support or related technical roles.
• Proficiency with Microsoft Windows 10/11 and macOS platforms.
• Experience managing Active Directory and Exchange server.
• Hands-on knowledge of Microsoft Office and Java installation.
• Ability to troubleshoot PC hardware components and networking issues.
• Experience with Autopilot tools for device deployment.
• Strong communication skills for direct customer interaction and remote collaboration.

Preferred Skills

• Bachelor's degree in Computer Science, Information Systems, or Engineering.

Key Skills

Education

Any Graduate