Description

You will own the desktop support function for hardware, mobility platforms, and end-user incidents.

Responsibilities

• Resolve first-line technical issues via desk side, phone, or remote support.
• Manage the full hardware lifecycle, including PC builds, deployment, and asset recovery for onboarding and offboarding.
• Perform hardware break/fix and maintenance for client laptops, Cisco phones, and Canon printers.
• Document all technical issues through tenacious ticket logging and timely escalation to specialized teams.
• Support mobility platforms including iOS, Android, and Windows-based devices.

Required Skills

• 5+ years of experience in desktop support or a similar technical role.
• Extensive knowledge of Microsoft Windows (Windows 10) and Mac OS.
• Proficiency with Microsoft Office 365, Active Directory, SCCM, and Exchange.
• Experience working within an ITIL-based Service Desk environment.
• Hands-on troubleshooting skills for connectivity platforms and local network hardware.
• Experience supporting mobile device platforms (iOS and Android).

Preferred Skills

• Degree or equivalent experience in a technical field.

Key Skills

Education

Any Graduate