Description

You will provide technical expertise and end-user support across multiple operating systems and hardware platforms in Portland, OR.

Responsibilities

• Resolve first-line technical issues via desk-side, phone, or remote support and escalate to specialized teams when necessary.
• Manage the full lifecycle of hardware including PC and laptop builds, deployment, and asset recovery during offboarding.
• Perform break/fix and maintenance tasks on desktops, laptops, and mobile devices.
• Maintain accurate ticket logging and documentation within an ITIL-based service desk environment.
• Support network and local printing solutions including HP and Canon hardware.

Required Skills

• 5+ years of experience in desktop support or a similar technical role.
• Extensive knowledge of Microsoft Windows platforms, specifically Windows 10.
• Proficiency with Mac OS.
• Experience managing Microsoft technologies including Active Directory, SCCM, and Exchange.
• Support experience with Microsoft Office 365 and various off-the-shelf applications.
• Hands-on experience with mobile platforms including iOS and Android.
• Hardware support experience with HP laptops and Cisco phones.
• Familiarity with remote connectivity platforms.

Preferred Skills

• Degree or equivalent graduation in any field.

Key Skills

Education

Any Gradute