Description

Provide remote Level 1 technical assistance to resolve hardware, software, and network issues.

This role is remote.

Responsibilities

• Deliver remote desktop support via telephone, email, or chat, resolving tickets within agreed SLAs.
• Diagnose and resolve hardware, software, and network problems.
• Update worklogs and follow established escalation processes to route complex issues to 2nd or 3rd level IT support.
• Maintain high availability and login efficiency for customer support.
• Contribute to knowledge base updates and continuous self-development.

Required Skills

• 2-4 years of experience in desktop support roles.
• Proven ability in network problem diagnosis and resolution.
• Experience managing and updating worklogs.
• Competency in tech monitoring and adherence to quality standards.
• Ability to follow strict regulatory requirements and company policies.

Key Skills

Education

Any Gradute