Description

You will provide local and remote desktop support, troubleshooting hardware, software, and application issues within a ticketing system. You manage the full asset lifecycle, including installation, configuration, inventory audits, stock movement, and equipment disposal. You execute hardware tasks such as laptop unboxing, quality assurance testing, and providing hands-and-feet support for network, printer, or firewall activities. You handle incident and service requests while ensuring all actions meet established SLA targets. You coordinate with vendors, third-party engineers, and site facilities to maintain operational consistency.

Responsibilities

• Diagnose and resolve faults across various operating systems, platforms, and the approved application suite.
• Manage hardware asset lifecycle and inventory record processes.
• Perform remote assistance for PC setup, upgrades, and troubleshooting.
• Prepare ticket and inventory reports using Microsoft Excel.

Required Skills

• 5+ years of experience in Windows Desktop support.
• Proficiency in OS installation, configuration, and troubleshooting.
• Hands-on experience using ticketing tools to manage incidents and service requests.
• Knowledge of iPhone configuration and basic network troubleshooting.
• Experience providing IT support within manufacturing and production line environments.
• Fluency in French, Dutch, and English (reading, writing, and speaking).

Key Skills

Education

Any Graduate