Description

You will provide local and remote desktop support, troubleshoot hardware and software issues, and manage the full asset lifecycle within a ticketing system.

This role is on-site.

Responsibilities

• Diagnose and resolve faults across Windows operating systems, platforms, and the approved application suite.
• Manage hardware asset lifecycle, including inventory audits, stock movement, and equipment disposal.
• Perform remote assistance for PC setup, upgrades, and troubleshooting.
• Execute hardware tasks such as laptop unboxing, quality assurance testing, and hands-and-feet support for network or printer activities.
• Prepare ticket and inventory reports using Microsoft Excel and coordinate with vendors and site facilities.

Required Skills

• 5+ years of experience in Windows Desktop support.
• Proficiency in OS installation, configuration, and troubleshooting.
• Hands-on experience using ticketing tools to manage incidents and service requests.
• Knowledge of iPhone configuration and basic network troubleshooting.
• Experience providing IT support within manufacturing and production line environments.
• Fluency in French, Dutch, and English (reading, writing, and speaking).

Preferred Skills

• Experience with firewall activities and third-party vendor coordination.

Key Skills

Education

Any Graduate