Description

You will provide expert technical support to users, including senior leadership, resolving hardware and software issues.

This role is on-site.

Responsibilities

• Resolve hardware and software trouble tickets within established service level agreements.
• Manage the PC lifecycle refresh, including imaging, data migration, deployment, and user training.
• Troubleshoot desktops, laptops, printers, peripherals, mobile devices, and complex video conference setups.
• Document technical solutions and update Jira tickets with detailed steps and screenshots.
• Provide escalation support for other desktop administrators and handle after-hours requests.

Required Skills

• 5+ years of formal computer technology experience.
• Proficiency with O365, OneDrive, Active Directory, and Azure.
• Experience troubleshooting Windows 10 and Microsoft Office applications.
• Ability to resolve complex PC hardware and software issues independently.
• Working knowledge of VDI environments.
• Knowledge of Bitlocker encryption and McAfee Endpoint encryption.
• Experience using IVANTI Service Desk ticketing systems.
• Familiarity with asset record management and endpoint status updates.

Preferred Skills

• Mac OSX support proficiency.
• Experience with Power Automate, Power BI, or Tableau.

Key Skills

Education

Any Graduate