Description

You will provide hardware and software support for Windows operating systems within a global enterprise environment.

Responsibilities

• Troubleshoot Windows software and hardware issues for global users.
• Manage configuration, MDM, and deployment tasks using SCCM and Intune.
• Execute inventory control, security baselining, patching, and application deployments.
• Implement Microsoft patching cycles and policies using WSUS and Windows 10 update rings.
• Support Microsoft 365 technology and participate in client support projects.

Required Skills

• 6+ years of experience in customer service and Windows OS support in enterprise environments.
• 4+ years of experience with SCCM and Intune for deployment and configuration management.
• Proficiency with Active Directory, DNS, Exchange, and Citrix.
• Direct experience with MDM and deployment methods.
• Working knowledge of Windows 10 features, updates, and industry best practices.
• Experience managing Microsoft patching cycles, WSUS, and update rings.
• Familiarity with Azure, Windows Analytics, and Autopilot.
• Competency with Microsoft 365 and Office 365 technology.
• Degree in any field.

Preferred Skills

• Active technical certifications.
• ITIL Foundation and Agile experience.

Key Skills

Education

Any Graduate